Abstract:
The purpose of this paper was to investigate the perception of citizens on
their participation in open innovation in government services. This is a quantitative
study that applied descriptive statistics in analysing the findings. Participants were
selected from the general public and several governmental organisations. The
findings suggest that the participants believed that citizens’ participation in open
innovation could lead to innovative solutions, simple access to government
information, effective service delivery, speedy and responsive public service
delivery. Participants also believed that involving citizens in governance could
reduce the potential failure of government policies. However, the majority of the
participants did not believe that citizens’ participation in open innovation would
lower costs in terms of service delivery. It was recommended that further studies
should be conducted to create awareness of the benefits of citizens’ participation in
open innovation in government services in terms of reducing costs of public services.
The findings of this study will inform government policy makers on citizens’
participation in open innovation in government services.
