ASSESSMENT OF EMPLOYEES’ INVOLVEMENT INFLUENCE ON PERFORMANCE OF MTNOS IN KENYA

Abstract

The researcher aimed to assess the extent of employees’ involvement on performance of Mobile Telephone Network Operators in Kenya. Employees’ involvement was measured in terms of employees’ autonomy, quality circles and employees’ suggestion schemes. Performance was assessed using profit margins and market share. Both quantitative and qualitative methods were used while gathering and analyzing primary data. The study requested respondents to fill five-point Likert scale questionnaires during collection of primary while published information was obtained from the MTNOs end of year reports. Total population for research was comprised of all full-time employees in Safaricom, Airtel and Telkom Mobile Telephone Network Operators which was 6,167. Given out to respondents were 361 questionnaires but 258 were received back. SPSS was used to obtain descriptive statistics, to do factor analysis, correlation analysis and regression analysis. Data was analyzed at 95% confidence interval and 0.05 α. The tested H0 stated that: The relationship between employees’ involvement and performance of Mobile Telephone Network Operators in Kenya is not statistically significant. However, regression analysis model gave R = 0.695; R2 = 0.483; β = 0.695 and P = 0.000 meaning that employees’ involvement had a positive relationship with performance of MTNOs since it was responsible for 48.3% of variation in performance. The null hypothesis (H0) was rejected, and the researcher stated that the relationship between employees’ involvement and performance was statistically significant and positive.