ANALYSIS OF CONTRIBUTION OF EMPLOYEES` TEAM BUILDING PROGRAMS ON PERFORMANCE OF MOBILE TELEPHONE NETWORK OPERATORS IN KENYA

Abstract

Team building is the process of causing a group of people to work together effectively as a team, especially by means of activities and events designed to increase motivation and promote cooperation. Effective teamwork allows teams to produce outcomes greater than the sum of individual members. The objective of the study was to determine contribution of employees` team building programs on performance of Mobile Telephone Network Operators (MTNOs) in Kenya. Variables used to analyze contribution of employees` team building programs on performance of Mobile Telephone Network Operators (MTNOs) in Kenya were team building workshops, team building seminars and team bonding meetings. Performance of Mobile Telephone Operators was analyzed in terms of profit margins and market share. Social identity theory was used to explain the contribution of employees` team building programs on performance. Study population was 6,167 which included all the employees in the Mobile Telephone Network Operators in Kenya and a total sample size of 361 employees was obtained although only 258 questionnaires were filled and returned. Proportionate stratification formula was used to allocate sample sizes to each department of the Mobile Telephone Operators. Data analysis was done using descriptive statistics and inferential statistics. The hypothesis was tested at 95% confidence interval and 0.05 α level of significance. Study H0 stated that: employees` team building programs have no significant relationship with performance of MTNOs in Kenya. Goodness of fit model demonstrated that team building programs had a positive influence on performance of MTNOs accounting for 38.1% of the performance (R squared = .381). The study concluded that there was a statistically significant influence of team building programs on performance therefore rejecting the null hypothesis at β = .617, P = .000.