Abstract:
Team building is the process of causing a group of people to work together effectively as a team, especially by
means of activities and events designed to increase motivation and promote cooperation. Effective teamwork
allows teams to produce outcomes greater than the sum of individual members. The objective of the study was to
determine contribution of employees` team building programs on performance of Mobile Telephone Network
Operators (MTNOs) in Kenya. Variables used to analyze contribution of employees` team building programs on
performance of Mobile Telephone Network Operators (MTNOs) in Kenya were team building workshops, team
building seminars and team bonding meetings. Performance of Mobile Telephone Operators was analyzed in terms
of profit margins and market share. Social identity theory was used to explain the contribution of employees` team
building programs on performance. Study population was 6,167 which included all the employees in the Mobile
Telephone Network Operators in Kenya and a total sample size of 361 employees was obtained although only 258
questionnaires were filled and returned. Proportionate stratification formula was used to allocate sample sizes to
each department of the Mobile Telephone Operators. Data analysis was done using descriptive statistics and
inferential statistics. The hypothesis was tested at 95% confidence interval and 0.05 α level of significance. Study
H0 stated that: employees` team building programs have no significant relationship with performance of MTNOs
in Kenya. Goodness of fit model demonstrated that team building programs had a positive influence on
performance of MTNOs accounting for 38.1% of the performance (R squared = .381). The study concluded that
there was a statistically significant influence of team building programs on performance therefore rejecting the
null hypothesis at β = .617, P = .000.
