RELATIONSHIP BETWEEN EMPLOYEE WELFARE PRACTICES AND PERFORMANCE OF NON-GOVERNMENTAL ORGANIZATIONS IN KENYA.

Abstract

Performance is a key pillar to the accomplishment of the goals of all organizations, whether private, public or non- profit. Employees are the intellectual assets of the organization and they are an avenue to achievement of competitive advantage. An employee welfare service in an organization is vital in fostering employee motivation and improving their productivity despite COVID-19. In view of this, the main goal of this research was to determine the relationship between employee welfare practices and performance of non-governmental organizations in Kenya. The study was guided by four objectives namely: to establish the relationship between employee economic support, to determine the relationship of recreational facilities at work place, to evaluate the relationship of counselling services and to assess the relationship between social support and performance of non-governmental organizations in Kenya. The study utilized cross sectional survey design using both qualitative and quantitative approaches. In this study, purposive, stratified and simple random sampling technique was used to arrive at a sample of 355 respondents who comprised top managers, middle level managers and lower management out of the targeted population of 14,283 employees of ninety-nine Non-governmental organizations working in Nairobi County. The primary data collection tools were questionnaires supplemented by an interview schedule; while secondary data was obtained from reviewed journals, published books and articles. Data analysis was done using Statistical Packages for Social Sciences Software version 23. The study utilized multiple linear regression and structural equation model. The findings of the study were that: employee welfare practices had a positive and significant relationship with performance of Non-governmental organizations in Kenya. In addition, there was a linear relationship between the independent variables and the dependent variable. The study concluded that there was a relationship between the predictor variable and the dependent variable of the research. The study recommended that management of No-governmental organization boards in Kenya should come up with a comprehensive policy document on employee welfare practices including covid-19 related measures in order to enhance performance of non-governmental organizations in Kenya.