ROLE OF INFORMATION TECHNOLOGY STRATEGIC CAPABILITIES ON OPERATIONALIZATION OF DECENTRALIZED UNITS OF NAIROBI CITY COUNTY GOVERNMENT IN KENYA

Abstract

The study set to determine the role of IT strategic capabilities on operationalization of decentralized units of Nairobi City County Government in Kenya. There statement of the problem noted that studies had not sufficiently captured the influence of strategic integration of IT on employees’ performance. The objectives of the study focused on IT infrastructural development, organizational structural development, operating systems and audit process on operationalization of decentralized units of Nairobi city county government in Kenya. The study adopted a descriptive research design with a target population of 2493 employees drawn from human resource department and a sample size calculated using Yamane (1967) formulae, which provided a sample of 345employees, sampled using stratified random sampling technique. The quantitative data was analyzed by using descriptive statistics, which included frequency distribution tables and the mean, standard deviation and measures of relative frequencies. The inferential statistics included a regression model, which established the relationship between variables. Data was presented using tables, charts and graphs. The study findings indicated that infrastructure development had a positive but insignificant effect on operationalization of decentralized units at Nairobi City County government, organizational structure development has a positive and significant effect on operationalization of decentralized units at Nairobi City County government, operating systems have a positive but insignificant effect on operationalization of decentralized units at Nairobi City County government and audit processes have a positive and significant effect on operationalization of decentralized units at Nairobi City County government.